Lack of Notifications

I am not trying to be disrespectful but if you aren’t given information then how are we to ever get information. Sounds like the service isn’t the only thing broken. Internet service in the area is a lifeline for communication and employment, to get in contact with people to help with needed repairs and quite frankly to stay employed to pay for such repairs. One standard message is not helping. If you are afraid that passing the on information will allow your customers to see they need to go elsewhere for vital services then you need to be afraid be honest and let chips fall where they may. You’ve got a stranglehold on most of us anyway. What have you really got to lose?

It’s not particularly encouraging that this is marked as solved and that the solution discussed is dropping Cox and going to a different provider.  But at this point it is a viable alternative and the only one with active communication.  The half answer I was finally told for the delay was blaming the lack of clear status and for delay of the repairs on the drawn out restoration of electricity. And that even if an area has power it must be cleared by those repair crews before Cox can work on cut fiber lines. Which I suppose makes a small amount of sense but is also just finger pointing. So therefore the solution marked here is a valid one to me.