How I am dealing with spam
for reasons I am not quite sure I have started getting inundated with spam starting a couple years ago. prior to that I rarely got any. whatever the reason I have been trying to use cox's horrible sp...
Forum Discussion
So far my system works, the only fly in the ointment is cox putting stuff in my spam folder without my permission. All other spam has stopped. my wife went from over 100 a day to 5 to 10 that I cannot filter because of cox (or who ever).
mine went from 20 to 30 per day to 1 or 2.
Hello Flinx, Thank you for noticing there was a change in Cox's spam filtering. I apologize for the extra steps to make your email filtering easier to view. With our recent webmail update, the feature has changed. Now you can right click over the message in your inbox to label an email as 'add to spam', but also right click over the message in your spam folder to label as 'not spam'. The 3 dots on the top right of each email also will allow this same option. We appreciate your business and continue to strive to provide the most user friendly options with the services we provide. Can you please email us at cox.help@cox.com with your name, address, and a link to this thread if you have any trouble finding these setting options or need any additional assistance from Cox Support?
so far marking as not spam, moves the mail to the inbox, but the same mail keeps coming back to the spam filter the next day. I've been doing this for a couple of weeks and there really needs to be a way to turn off the spam filter like the old webmail had. Cox spam filter is terrible and has never worked right in the last 28+ years that I have had it.
The 'not spam' for messages in the Spam folder only moves that message to Inbox. It will not prevent future email from that sender from going to Spam. The 'add to spam' for Inbox messages only moves that message to the Spam folder. It has no affect on future email from that sender except to possibly add to an accumulator used by email security companies to identify spam. Doing that could actually be counter-productive because unwanted email going to Inbox can be blocked with Filter Rules. Email going to Spam can only be stopped by 'unsubscibe'.
Hello Flinx,
I am terribly sorry that the emails continue to be marked as spam even after completing this process. I can understand how frustrating it would be to have emails marked as spam that aren't. Marking an email as "Not Spam" moves the message to your inbox but is not an immediate solution but will let our system know that you do not consider it spam and the spam rules can be altered in the future. It is still important to mark these emails as "not spam" when they do get tagged as spam. There are steps that you can take so that you do not miss any important emails. You can set up settings in webmail such as rules to move the email to a specific folder or inbox. Another option would be to use a mail client that would add additional rules and filters to help manage your emails. We would like to submit some feedback on your behalf also if you could email us at cox.help@cox.com with your information and the link to this thread we can get that started.
Filter Rules only apply to email going to Inbox. They are not processed for email going to Spam.
