Forum Discussion

littleone272000's avatar
littleone272000
New Contributor
5 years ago

I'm tired of having terrible service.

I have a post from 5 months ago, and the problem is still going on. 


My upload speeds around 11pm go to 0 - 0.7. 

Yep, you seen that right, BELOW 1. 

I pay for 500 mbps down and 10 up.

I have a strait line from the pole to my panoramic modem you provide me. I have had a tech to come and replace the drop but was too lazy to do it so he cut the wire at my carport and just ran a new wire from there to my modem. I fail to understand why nobody has found the issues thus far. Even with gigablast, I still had nothing but problems with my upstream. Here are my signals....

Downstream

Index
2
1
3
4
9
10
11
12
17
18
19
20
21
22
25
26
27
28
29
30
33
34
35
36
37
38
41
42
43
44
45
46
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
687 MHz
681 MHz
693 MHz
699 MHz
729 MHz
735 MHz
741 MHz
747 MHz
777 MHz
783 MHz
789 MHz
795 MHz
801 MHz
807 MHz
825 MHz
831 MHz
837 MHz
843 MHz
849 MHz
855 MHz
357 MHz
363 MHz
369 MHz
375 MHz
381 MHz
387 MHz
405 MHz
411 MHz
417 MHz
423 MHz
429 MHz
435 MHz
300 MHz
203600000
SNR
41.2 dB
41.3 dB
41.4 dB
41.3 dB
41.2 dB
41.3 dB
41.2 dB
41.2 dB
41.2 dB
41.2 dB
41.0 dB
41.0 dB
40.9 dB
40.6 dB
39.9 dB
39.6 dB
39.3 dB
39.0 dB
38.7 dB
38.5 dB
41.0 dB
41.6 dB
41.3 dB
41.4 dB
41.6 dB
41.6 dB
41.5 dB
41.5 dB
41.5 dB
41.5 dB
41.4 dB
41.5 dB
43.8 dB
NA
Power Level
2.5 dBmV
2.2 dBmV
2.4 dBmV
2.4 dBmV
2.6 dBmV
2.8 dBmV
2.9 dBmV
2.7 dBmV
2.6 dBmV
2.4 dBmV
2.5 dBmV
2.2 dBmV
2.2 dBmV
1.8 dBmV
0.5 dBmV
0.0 dBmV
0.5 dBmV
0.8 dBmV
-1.4 dBmV
-1.6 dBmV
2.3 dBmV
2.3 dBmV
2.1 dBmV
2.0 dBmV
2.2 dBmV
2.2 dBmV
2.2 dBmV
2.2 dBmV
2.1 dBmV
2.2 dBmV
2.1 dBmV
2.0 dBmV
5.8 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

Upstream

Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
30 MHz
23 MHz
17 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
34.8 dBmV
34.8 dBmV
35.3 dBmV
35.3 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
  • EricaW's avatar
    EricaW
    Former Moderator
    Hi Littleone272000,

    We know the importance of more upload speed. What you've reported is far lower than expected. Please take a moment to email us at cox.help@cox.com to allow us to review and arrange next best steps.

    Erica
    Cox Support Forums Moderator