Intermittent internet in my neighborhood?
I've been experiencing this issue every day for over a month now. Internet will be fine for a portion of the day but then suddenly speeds will fall down to very low levels (15 down, 0.5 up usually) a...
Forum Discussion
We have been having the same exact problem as you describe for the past 3 weeks. We've had numerous techs out to my house and my neighbors. I just shelled out a ton of money for a brand new cable modem (they kept insisting I needed to replace my modem despite the fact that my neighbor was having the exact same problem at the exact same times!). We live in Northern Virginia (Fairfax County). This is so frustrating.
- Hi Yankees Fan 23. I can understand your frustration. To get help, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Also Fairfax County here. It started over a month ago. I have 300/30 service and get near that all day then around 7-8pm like clockwork it drops. Download is fine but Upload goes from 30 to 2-5 without fail. I'm convinced they are throttling the upload speed at night. I have a direct line to the street with a single splitter. I replaced my modem with the latest Docsis 3.1 hoping that would fix it. It didn't.
- @Mtwotheatt, We can look further into that issue for you. Please send us an email with your full name and address to cox.hep@cox.com. Please include a brief description of the issue and any additional information such as traceroutes to the server in question. -Allan, Cox Support Forums Moderator
