Forum Discussion

Chams's avatar
Chams
New Contributor
5 years ago

Intermittent internet

Every 10 to 15 mins (its random) the internet drops for a minute then come backs to full speed

Problem started Tuesday night with an outage,  verified via cox website entire neighborhood was out, figured it will be fixed  overnight so went to bed 

Next morning go to work(work at home) and i noticed the issues, internet drops constantly every 10 to 15 mins, is not a clean drop either, it goes slow like dial slow then drops then comes back

Now if i was just sitting home watching netflix no issue, yes its annoying but i can live with it,  the problem is if i am talking to anyone over the phone as i work from home due to corona mandate the call drops and that is not acceptable as its my job.

I did as the cox website told me to, unplugging modem, waited , plugged in, problem persists,  i then reset modem via website...problem persists....unplug modem and router, wait 10 mins, replug both wait....problem persists 

I called tech support and the lady had not idea an outage happened in my area and has me unplug modem, replug it in, then she reboots modem and problem persists,  she seemed annoyed and not care about my issue and try to sell me a service plan...i politely declined..that was annoying, she then gave up and scheduled a tech and ended call.

I had zero issues in 10 years and 1 outage and now its a mess,  its aggravating as i feel the tech wont be able to fix it and i smell a sales pitch coming

By the way my modem is 2 years old, so no chance thats it

connection issues
ConnectionLoss
Intermittent Connectivity
  • wwilk's avatar
    wwilk
    New Contributor
    5 years ago

    We are also having this same issue and there’s a large community forum, on Nextdoor Vineyard, of others having this same issue. Have read many posts of the exact issue. Cox treated us the same and resolved to send a tech out this morning to check house working. Will see what happens, but Cox needs to look at their system if posts like these are everywhere.  

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Chams, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. This way we can research the signal you are receiving. -Crystal Cox Support Forum Moderator
    • Chams's avatar
      Chams
      New Contributor
      5 years ago

      The only reason i went here is the support section of the app points to here so one would assume cox us telling me to come here for support