Intermittent Latency
Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time...
Forum Discussion
I have months of these. You can see the IPs that I have been testing on and the corresponding down times along with my home network not having any latency at all. I do have a copper connection to my modem.
@Kalbkk890,
Thanks for the snapshots. It does appear that you are having a lot of intermittent issues with packet loss throughout the day. Did you happen to have the snapshots of a traceroute/pingplot that shows the hops and IPS?
Ben S.
Cox Support Forums Moderator
Thanks for the snapshots. It does appear that you are having a lot of intermittent issues with packet loss throughout the day. Did you happen to have the snapshots of a traceroute/pingplot that shows the hops and IPS?
Ben S.
Cox Support Forums Moderator
This is a traceroute to a popular DNS server but everything that I send a traceroute to shows the same first 4 hops and the latency happens before it even hits 10.4.40.1 which is private IP space. I did more digging and found the 98.166.152.1 IP and that also having latency which is still within the COX equipment and that IP was verified by a tech that came to my house not too long ago. These IPs show up in the analytics photos that I tagged and you can see when the closest device to my modem has issues then the whole chain does which makes sense because that is how a network works.
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 12 ms 10.4.40.1
3 8 ms 9 ms 9 ms 100.120.125.20
4 9 ms 10 ms 7 ms 100.120.124.52
5 17 ms 10 ms 11 ms 68.1.5.166
6 9 ms 9 ms 8 ms 172.69.160.2
7 9 ms 26 ms 10 ms one.one.one.one [1.1.1.1]- @Kalebkk890, Your modem is reporting good signals and I am not seeing any unusual latency at this time. I am also getting about an average 9ms when I ping your modem from my side. Does this issue happen at specific times of the day/night? Is it happening with multiple devices in the home or just this one? -Allan, Cox Support Forums Moderator.
It is usually between 2:30 and 4:30 PM during the day and 8 PM to about 2 AM every single night. If effects everything on my home network because it is the router that I connect to.
