Intermittent Latency
Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time...
Forum Discussion
I have been experiencing the same issues. Same song and dance. I am ready to change services to find something better. I have tried changing modem and upgraded my bandwidth hoping it would resolve the issue, but to no avail. I have even tried using the modem's logs to show that the modem's connection is not stable, but what are logs. At times I can watch my modem's connection screen and watch the upstream power fluctuate. Just make believe information though. And to your question, no there are zero cable splitters. It comes from the street directly to the modem and a previous technician verified each connection.https://imgur.com/WFIWUk9https://imgur.com/Qc1evo6
- @Topcat867
I've checked the modem signal levels and they're showing some time out errors (T3). Please try unplugging the power cord and reseating both ends of the coax cable and if still having an issue email your full name and address to cox.help@cox.com. We may need to schedule a technician out.
Jonathan J
Cox Moderator
I don't know if you saw my earlier post (It's getting a little confusing with replys) I am in direct touch with the person that splits/replaces nodes. He has without a doubt confirmed the node I am connected to is the problem. He has unfortunately said they wont replace it until May. I now need to know where to go next past the node replacement to get this issue resolved sooner than that to hopefully not waste 6+ months of my money on this service. If someone from Cox can please send a response that does not relate to resetting my modem or scheduling someone out to my house I would greatly appreciate it. These troubleshooting steps are not going to help and I understand everyone is doing their job trying them but I have been past that part for over 9 months now and actually need an engineer from Cox that can come up with a better solution to my node issue.
