Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
Allan's avatar
Allan
Moderator
@Viole, Your modem is reporting multiple time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
Viole's avatar
Viole
New Contributor III
5 years ago

There are no splitters or signal amps on the cable line going to the modem that I could see. 

My zip code is 92071 and here are the event logs for my modem.

 Log  
  
    Time    Priority    Description 
    20:21:27
Thu Aug 6 2020		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:31
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:31
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:31
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:31
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:31
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:31
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:34
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:34
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:34
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:34
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:34
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:34
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:40
Thu Aug 6 2020		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:40
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:40
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:40
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:40
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:40
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:40
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:41
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:41
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:41
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:41
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:41
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:41
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:41
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:41
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:41
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:41
Thu Aug 6 2020		   Warning (5)   Dynamic Range Window violation
    20:21:50
Thu Aug 6 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    20:21:50
Thu Aug 6 2020		   Warning (5)  

Dynamic Range Window violation
  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    You could also try testing the modem at a different cable outlets to see if that helps otherwise it may be necessary to see about scheduling a technician to come out and troubleshoot further. -Chris
    • Viole's avatar
      Viole
      New Contributor III
      5 years ago

      What would be the best way to schedule a technician to come out? Could I just send an email requesting a technician? 

      • CrystalS's avatar
        CrystalS
        Former Moderator
        5 years ago
        Hello Viole,

        You can certainly do it that way, or you can call into technical support or you can reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.

        Crystal S. Cox Support Forum Moderator