Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
TeacherJustTryi's avatar
TeacherJustTryi
New Contributor

I agree this is a wide spread issue. I work as a teacher & today we kept losing about 10% of the class at various times. Every one of them had Cox & when mine finally dropped I had to use my phone's hotspot to be able to continue instruction. I'm not even in the same city as my students! This is ridiculous. 

Allan's avatar
Allan
Moderator
5 years ago
@TeacherJustTrying ToTeach, It looks like your modem is reporting a high amount of time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.