Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
Allan's avatar
Allan
Moderator
@Kbinsb, Your modem is reporting some time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
kbinsb's avatar
kbinsb
New Contributor
5 years ago

Hello Allan, there are indeed splitters on the cable line, considering the cable is distributed to most rooms in the house.  This arrangement has been in place with satisfactory (even impressive) performance for several years.  There have been no recent changes in cabling or connected devices.  Thanks - kbinsb

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Kbinsb

    For testing purposes, are you able to bypass the splitter just to see if it improves the signal levels?

    Jonathan J
    Cox Moderator
    • kbinsb's avatar
      kbinsb
      New Contributor
      5 years ago

      Not easily done.  Is there a way I can look at things from this end if/when I'm able, as Dave9 and Viole have done in this thread?  Their logs suggest trouble between the modem and the neighborhood infrastructure equipment.  My modem is an Arris Touchstone CM8200, provided some time in the past year or so by Cox.

      • kbinsb's avatar
        kbinsb
        New Contributor
        5 years ago

        {Light bulb} After seeing in another forum some discussion of interference and signal quality with these modems, I noticed my modem was standing RIGHT NEXT to a Sonos speaker (Play:1, uses WiFi in 2.4 GHz band), about 1-2 inches apart.  Moved the modem further away (a little over a foot apart), now getting MUCH better download rates (130+ Mbps).  The Sonos has been right next to the modem for a long time, so not sure if that was the culprit.  I had also just installed a firmware update on my router/AP, a Netgear R6400, about half an hour ago.  Or it could be sunspots.  Will keep an eye on performance.