Forum Discussion

NicoleG30's avatar
NicoleG30
Visitor
3 hours ago

Six days of outages with no solid explanation

I’m in the 89119 area and Saturday the electricity for this area went out, and I received a text from cox that the internet was down. Seemed pretty normal since the electricity was out, everyday since then it has been intermittent outages. Usually between 4am-1pm pst. I called cox and they didn’t give me an explanation that I could understand, nor did it sound like the rep understood. Im on day 6 of inconsistent internet, meanwhile I work from home but I’m unable to provide a logic explanation as to why my internet isn’t functioning at 100 percent. I need to know from cox, is this an area issues and you don’t have intentions on resolving or is this a widespread issue ? Because I need an explanation emailed to me for work. I’m not trying to loose my job because you don’t prioritize this area. 

  • ColleenD's avatar
    ColleenD
    Moderator
    2 hours ago

    NicoleG30 

    Hi, I work from home too, so I understand how important it is to remain reliably connected, and I know how frustrating service issues can be, especially when they affect your livelihood. 

    In most cases we don't have outage details available beyond an estimated time of repair, and this info would be available to you in the Cox app. I'm not able to look up outage by zip code, and I tried to locate your account using your forums credentials but didn't have any luck there. Our forums are geared towards users discussing technical topics related to residential Cox services, and outage information isn't something another member of our community will be able to help with. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.

    Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email or message on the social platform of your choice so that we may assist you.