Forum Discussion
BenS1
Former Moderator
Hi @Nkm19803,
I know that slow speeds can be very frustrating especially when they are intermittent. Are you experiencing this slow down on both hardwired and wireless devices. How many devices do you normally have connected in the evenings? Do you have a Cox Panoramic Wifi modem or is it one that you purchased yourself?
Ben S.
Cox Support Forums Moderator
I know that slow speeds can be very frustrating especially when they are intermittent. Are you experiencing this slow down on both hardwired and wireless devices. How many devices do you normally have connected in the evenings? Do you have a Cox Panoramic Wifi modem or is it one that you purchased yourself?
Ben S.
Cox Support Forums Moderator
nkm19803
4 years agoNew Contributor
Normally I have two devices connected but only one doing anything. The slowdown is on both wired and WiFi. The modem is a Cisco provided by Cox, the router is mine.
- JonathanJ4 years agoFormer Moderator@nkm19803
For testing purposes during those hours, are you able to bypass the router and hardwired directly to the modem. If so don't forget to reboot the modem prior to bypassing.
Jonathan J
Cox Moderator- nkm198034 years agoNew Contributor
I did it several times. The speed remains the same as before the re-boot.
- ChrisL4 years agoFormer ModeratorThanks for sharing, if you're able to duplicate the issue without the router it may be time to see about having a technician come out to troubleshoot further. If you'd like help getting that setup feel free to email us at cox.help@cox.com and be sure to include a link to this thread for reference purposes.
-Chris
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