Internet Connection Keeps Dropping
It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
Forum Discussion
@Caleb B, Your modem is reporting some time out errors and these errors can cause intermittent drops in the service. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
No it is a direct connection from the incoming coax.
- Hi Caleb B,
The modem is reporting an uptime of over 19 days since it was last reset. Let’s power cycle the modem by unplugging the power for at least 60 seconds or until the modem is fully powered on.
Maria
Cox Support Forum Moderator
