Internet Connection Keeps Dropping
It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
Forum Discussion
Ok so I am not alone! This is extremely frustrating. Started 2 months ago and can be frequent on some days and than go a few days with no outage. Do I replace the Cox box or cross fingers that I am not charged for a service call for them to come diagnose?
Hi @DavidnDiego17,
I understand the frustration of having an inconsistent internet signal. Make sure you check all of your connections and bypass splitters or amplifiers. If you have done all of these troubleshooting steps you may need to get a technician to come out. If the technician finds problems on our side or with any of our equipment, no charges are levied. When the technician finds that the problem is with your equipment or inside of your home then there would be a charge for the visit. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Most service calls are covered if you are subscribed to Cox Complete Care (or more information, please visit us at www.cox.com/.../completecare.html ). You can email us at cox.help@cox.com with your full name and address if you would like us to schedule a technician for you.
Ben S.
Cox Support Forums Moderator
I understand the frustration of having an inconsistent internet signal. Make sure you check all of your connections and bypass splitters or amplifiers. If you have done all of these troubleshooting steps you may need to get a technician to come out. If the technician finds problems on our side or with any of our equipment, no charges are levied. When the technician finds that the problem is with your equipment or inside of your home then there would be a charge for the visit. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Most service calls are covered if you are subscribed to Cox Complete Care (or more information, please visit us at www.cox.com/.../completecare.html ). You can email us at cox.help@cox.com with your full name and address if you would like us to schedule a technician for you.
Ben S.
Cox Support Forums Moderator
