Internet Connection Keeps Dropping/Resetting
Hello from the Phoenix Area,
I've been fighting with support for over a month now to get my service stabilized. I'm expecting my 3rd Tech Visit tomorrow, which is supposed to be a Supervisor Technician. I've been calling and tracking the outages. I'm getting between 10-15 disconnects a day. Some lasting up to 2 hours. I've only had service for 7 weeks now with a brand new out of the box modem, which I've already replaced with another brand new out of the box modem. Both having the same issues. The cable has been tested and checked and new connectors put on the ends twice. We've moved the connection to a different node. Still getting dropped internet. This happens throughout the day. It doesn't seem to matter the time, amount of internet traffic, or possible other usage related issues. It'll drop at 2am or 2pm or any other time in between either way. I'm getting charged $75 for each tech visit to come in and "redo my cabling" (ie put new connectors on) and I'd gladly pay for the first tech trip if it would have fixed the issue. However, it hasn't and I'm on my 3rd tech trip now. My Meraki Router is showing outages coinciding with the critical errors in the event log with the record going all the way back to July 31st.
During the busy hours (Evenings 5pm to Midnight) latency will jump 20-25ms to 35-50ms, dropped packets will go from 0-3% to varying between 10-50%. This is consistent every evening.
I've had to contact support, insist on speaking to a manager (Which BTW none one wants to let you talk to), and demand escalated service because it's been weeks of "Reset you modem, check to make sure your connections are tight, look we reset your modem it's working now...." and getting nothing fixed.
How does COX expect to retain customers if they can't provide the service that we are paying for?
Hopefully we can bring this to a resolution before decide it's not work dealing with COX anymore and switch to a different ISP. Just know, if I switch at home, so to will I switch at work where we have over 60+ retail locations in the Metro Phoenix and surrounding areas. COX isn't the only ISP in town and customer service should remember that Business Users are made up of Home Users. Piss off the wrong home user and you lose a lot of business overnight. And yes I'm venting because I'm at the end of my patience.
Anyways, here's the pertinent information below concerning my modem, router, errors, connection stats, etc.
Current Hardware
Arris SB6183 Modem
Meraki MX64 Router
Current Status Log
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 2 | 789000000 Hz | -5.8 dBmV | 37.6 dB | 680 | 673 |
| 2 | Locked | QAM256 | 1 | 783000000 Hz | -5.6 dBmV | 37.6 dB | 598 | 453 |
| 3 | Locked | QAM256 | 3 | 795000000 Hz | -5.5 dBmV | 37.7 dB | 670 | 756 |
| 4 | Locked | QAM256 | 4 | 801000000 Hz | -5.9 dBmV | 37.5 dB | 496 | 691 |
| 5 | Locked | QAM256 | 5 | 807000000 Hz | -6.6 dBmV | 37.2 dB | 596 | 341 |
| 6 | Locked | QAM256 | 6 | 813000000 Hz | -7.0 dBmV | 37.1 dB | 708 | 568 |
| 7 | Locked | QAM256 | 7 | 819000000 Hz | -6.9 dBmV | 37.1 dB | 650 | 743 |
| 8 | Locked | QAM256 | 8 | 825000000 Hz | -6.7 dBmV | 37.2 dB | 457 | 720 |
| 9 | Locked | QAM256 | 17 | 879000000 Hz | -7.0 dBmV | 37.1 dB | 459 | 448 |
| 10 | Locked | QAM256 | 18 | 885000000 Hz | -7.9 dBmV | 36.6 dB | 468 | 549 |
| 11 | Locked | QAM256 | 19 | 891000000 Hz | -8.2 dBmV | 36.4 dB | 625 | 609 |
| 12 | Locked | QAM256 | 20 | 897000000 Hz | -8.2 dBmV | 36.5 dB | 547 | 762 |
| 13 | Locked | QAM256 | 21 | 903000000 Hz | -8.6 dBmV | 36.4 dB | 612 | 678 |
| 14 | Locked | QAM256 | 22 | 909000000 Hz | -8.6 dBmV | 36.3 dB | 2783 | 640 |
| 15 | Locked | QAM256 | 23 | 915000000 Hz | -8.4 dBmV | 36.3 dB | 3684 | 939 |
| 16 | Locked | QAM256 | 24 | 921000000 Hz | -8.3 dBmV | 36.3 dB | 766 | 556 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 2 | 5120 Ksym/sec | 23300000 Hz | 44.0 dBmV |
| 2 | Locked | ATDMA | 1 | 2560 Ksym/sec | 18400000 Hz | 43.8 dBmV |
| 3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 29800000 Hz | 47.0 dBmV |
| 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36300000 Hz | 47.3 dBmV |
Current System Time: Mon Aug 06 19:23:08 2018
Current Modem Event Log
| Time | Priority | Description |
|---|---|---|
| Mon Aug 06 14:40:02 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 13:15:01 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 13:14:13 2018 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 13:13:25 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 13:11:15 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:41:48 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 12:40:04 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:37:56 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:37:54 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:26:34 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 12:24:55 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:22:45 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:22:45 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 12:22:44 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 11:12:47 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 11:10:31 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 11:08:21 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 10:54:45 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 10:53:01 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 10:50:50 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 04:53:55 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 04:08:31 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 04:06:43 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 04:04:33 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:30:05 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:28:55 2018 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:28:55 2018 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:28:55 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:17:48 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Mon Aug 06 00:15:24 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 06 00:13:14 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 23:46:29 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 21:58:50 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sun Aug 05 21:56:58 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 21:54:48 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 12:09:11 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 04:34:23 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sun Aug 05 04:32:33 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 04:30:23 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 04:30:23 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 04:29:39 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 05 00:21:47 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 23:51:02 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 23:49:06 2018 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Sat Aug 04 23:42:46 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 23:37:26 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 23:35:13 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 23:33:34 2018 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 23:33:03 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 22:20:15 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 22:18:20 2018 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Sat Aug 04 22:10:12 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 22:08:18 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 22:06:08 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 22:05:41 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 22:05:41 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:51:53 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 21:50:07 2018 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 21:48:32 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:46:22 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:46:20 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:46:19 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:45:59 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:45:58 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:45:47 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:45:30 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:45:26 2018 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 21:37:31 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 15:56:03 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Sat Aug 04 15:54:07 2018 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 15:51:57 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
| Sat Aug 04 15:16:36 2018 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:b2:fb;CMTS-MAC=04:2a:e2:c6:89:5e;CM-QOS=1.1;CM-VER=3.0; |
