Forum Discussion

AS13's avatar
AS13
Visitor
15 hours ago

Internet connection off & on

My internet connection continuously goes in and out. Even on my devices that are hardwired. I have done the unplug and plug back in, reset the modem/router. What could it be and how do I make it stop? It makes Zoom work meetings drop calls and it’s not acceptable. 

packet loss
  • JulianN's avatar
    JulianN
    Moderator
    3 hours ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!