Your downstream power level is strong enough that it is probably is a direct connection, however you might want to have a peak in that small box if you can. My question would be are your neighbors experiencing the problem, but you might need to speak to Tier 2 for that answer. That would help isolate if the problem is in the larger box or not. This should have been done when the tech. was out. Was it a inhouse technician or contractor?
I'm sure it was a contractor, that's all that seems to be around here. He did look in the small box, replace a couple of splitters inside the house but then ran the tests and told me it was outside and on their end and said he'd escalate to have it fixed. I just don't think that ever happened, but I have no idea how to get ahold of Tier 2. All I have its the Tier 1 number and they just want to walk me through the basic troubleshooting and "send a tech out". That's what I'm hoping to get, someone from Cox who can actually see if they sent someone out as their contractor/tech wanted .
Thank you! Email Sent!
Appointment scheduled Monday. Stephanie was able to capture packet loss and T3 modem drops remotely. Hopefully technician will resolve it this time.
Technician just left. He started out at the tap outside and found the exact same problem that he reported before back on 12/22. He said he had put in a ticket and escalated at that time and was surprised to find it was never resolved. He also checked out the modem and had me perform a speed test and did a screen capture of the speed test and of the modem status page I showed him with 227 million uncorrectable on the 873Mhz channel. He also tested the wifi. He said he put in another escalation ticket here moments ago to have the problem looked at on their end. I wanted to notify here as well since this is what happened last time and it went unresolved. Nothing was resolved while he was here, just another ticket entered (according to him)
