Hello, we value your genuine feedback, and we cherish your devotion to our products and services. Cox strives to provide premium-quality services and content while simultaneously keeping prices as low as possible. Most of the promotional rates we offer are to entice new customers to do business with us and run for a limited time. Our competitors' routinely engage in similar business practices. If you'd like to discuss your account services in greater detail, we encourage you to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator