Forum Discussion

shannonfinlay's avatar
shannonfinlay
New Contributor
2 months ago

Internet down

My internet keeps going down all day. I contacted customer service chat, they said their systems are down and can't help me. To keep trying back later. No reported outages. I would like a credit for ...
MichaelJ's avatar
MichaelJ
Moderator
2 months ago

Hi Shannon, thank you for reaching out to the Social Media Team and being a valued Cox family member. I work from home, so I know how important it is to have reliable internet service. I am happy to check your area status and review your account. Please feel free to contact us through Social Media, Facebook, X (formerly Twitter), or email us at cox.help@cox.com. Please include a link to this theread in your message. Thank you for your patience, 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    2 months ago

    Hi iruhl, OUr Forums community members won't be able to assist you with this issue. Please feel free to contact us through Social Media, Facebook, X (formerly Twitter), or email us at cox.help@cox.com. You may also reach out to us via our toll-free number, 1-800-234-3993, or Live Online Chat: https://www.cox.com/residential/contactus.html

     

    Please include a link to this thread in your message.

     

    Thank you for your patience, 

    • MichaelJ's avatar
      MichaelJ
      Moderator
      2 months ago

      Hi Tony, Hi Mj, I am happy to help troubleshoot internet issues and check your area status. Please feel free to contact us through Social Media, Facebook, X (formerly Twitter), or email us at cox.help@cox.com. You may also reach out to us via our toll-free number, 1-800-234-3993, or Live Online Chat: https://www.cox.com/residential/contactus.html

       

      Please include a link to this thread in your message.

       

      Thank you for your patience,