Internet is horrible going on 4 weeks.
Cox reps, your service is incredibly bad. How can you honestly charge people 200$+ for packages when you cant even provide the service you promise. For a month now I have been getting disconnects, ou...
Forum Discussion
@Pweast, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.
Allan, I have done so. Please quit with the typical canned responses to everyone who posts here. If you had read my post here you would clearly see in the first paragraph that I have contacted support via email, phone and online chat. I get the same BS no matter which media I use to contact you and according to other websites and posts, it seems I am not the only one. It is still terrible this morning. I get up, sign into work only to be kicked off again. I contacted you guys again this morning and got the same stupid responses that I got the first 8 times.
Luckily I have choices on other ISP's in my area. Others aren't so lucky.
Have had similar issues for over 3 months, a FCC complaint will get them to investigate it slowly, but the “everything looks fine on our end” doesn’t stop until you get to Executive Escalations, and then it’s the plant team saying it, because there is definitely not something else I would rather be doing.
I get the advertised download speeds but upload speeds below the fcc broadband requirement of 3 mb/s to even be classified as broadband and random latency spikes above 1000
I believe 10+ techs have came out for low upload speeds, random packet loss and high ping for a minute or more multiple times per hour, but it doesn’t always present itself when they are out, or they don’t even bother to test the line.
Once multiple people in your area complain about the same thing, then Cox take it a little more seriously, but then it’s because of “node upgrades and maintenance”.
I Downloaded the Ping Plotter Pro trial, and set cox.com as one of the tested servers to backs up my finding which can be sent to Executive Escalations and added to the FCC complaint.
If another GIG internet option was available I would have swapped in the first month. In a lot of their service area they are the only high speed option so they get away with crappy service and prices. ATT 1 GIG down/up fiber is $50 month with unlimited data after the $30 ACP in my city, but isn’t available at my house yet. Cox 940 down 35 up with unlimited data is $140 after the discount.
