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sjo102784's avatar
sjo102784
Contributor
7 years ago

Internet Issues - Consistent Lost Packets North Phoenix, Arizona

Hello: I've been a Cox customer since we moved out to Arizona (about 5 years ago) and have experienced this issue intermittently since.  I've had techs out on site multiple times, each giving me a ...
sjo102784's avatar
sjo102784
Contributor

Here's the latest data:

https://share.pingplotter.com/EvyBAtNEbAW

https://share.pingplotter.com/WwG9xyjNbRD

This is STILL OCCURRING.  I've now had the entire RG6 line from my modem to the Cox tap replaced, I've replaced my router a third time, and the modem as well.  Again - Cox is "investigating" this issue.  In the screenshots - AGAIN - you can see my router is losing ZERO packets and has excellent ping time.  Once it hits 100.127.73.4, packet loss escalates.  This is obviously two hops beyond my network.  

Rob_H_'s avatar
Rob_H_
Contributor II
7 years ago

sjo102784 According to what you shared, the problem does appear to be further upstream on the Cox network.  That being the case, Cox Tier 2 support should be conferring with Cox Tier 3 support on that apparent upstream network issue.