Forum Discussion

Becky's avatar
Becky
Moderator
Hi Sjo102784, a Field Specialist tested the tap on 11/27/18 and found no packet loss. He wanted to test your drop again; however, no one was home. I've contacted the Field team and asked for an action plan update. We'll let you know what we find out! -Becky, Cox Support Forums Moderator
sjo102784's avatar
sjo102784
Contributor
6 years ago

You do not need to test anything in my home.  This problem has been previously confirmed by multiple employees of Cox as well as an in home technician as an issue beyond my home.  You are free to test the neighborhood node that continues to be problematic anytime as it is not tied to my internal network.