Forum Discussion

Darxjedi's avatar
Darxjedi
New Contributor II
4 years ago

Internet loss every day

I lose internet every single day for a few minutes ever since upgrading to panoramic wifi. It wasn't a huge problem, although very annoying, until today when it cut into my wife's job teaching online...
Bruce's avatar
Bruce
Honored Contributor III

Are you losing your household connection to the Internet or just WiFi?  Could you hard-wire to the router?

Darxjedi's avatar
Darxjedi
New Contributor II
4 years ago

The entire router resets, and I am hardwired in

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    A router shouldn't reset unless instructed, such as by you or a software update.

    What's the make/model of your previous modem & router?

    • Darxjedi's avatar
      Darxjedi
      New Contributor II
      4 years ago

      I don't know specifically.  It was an Arris.  I upgraded to gigablast, so they sent me the new gateway since it's the only one that works with that plan