Forum Discussion

gariani's avatar
gariani
New Contributor
30 days ago

Internet Outage since Monday

Since Monday our internet has been out about 90% of time. Constantly getting unplanned outage notification with no ETA for when the service will be resorted. Reaching out to COX goes nowhere and they refuse to indicate the cause or repair time. Answers like sorry we are in Arizona and we have no idea what is going on in Alexandria, VA. Just a polite answer to subscribe to notification and our staff is working to restore service. Its a loop with customer service. I work from home and I had to take personal PTO to cover four days. You can at least be honest about the issue. So much for customer loyalty

outage downage problem Internet
  • SharielH's avatar
    SharielH
    Moderator
    30 days ago

    Hi gariani, i am sorry you've been dealing with service issues in your area. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.