Internet outage
My Internet has been down since 8/3. My neighbor next door and behind me all have internet access, but not to my house. Why am I the only one in my area affected? After 5 days of working on this, the...
Forum Discussion
I'm in Ocala and ours has been down since 8/5. We were on the outskirts of Hurricane Debby and had some wind gusts and a lot of rain. Now Cox seem unable to restore service and are keeping mum on the details. They call it an "unplanned outage". They used to be so good to restore service once the power was back up, but power was only out in our neighborhood for a few hours so what's the problem now? Apparently they can't figure it out. Really I think they've lost interest in anything but their bottom line. I've been calling for years asking them to fix the problem that causes the internet to slow to a crawl and eventually quit every time it rains. They've come out 2 or 3 times and the technicians have admitted it's not a problem at my house and they say they kick it upstairs so the lines in the neighborhood can be checked, but it's never been fixed. No matter how nice customer service agents are, it just doesn't make up for the aggravation.
And btw, ask for a credit for the days you're down. We don't pay for electric when it's out and we shouldn't have to pay for the days without service from Cox.
Hi lmo2024. We understand that service is important to you and regret your experience with these outages. As updates become available, we'll list them on our website and Cox App. For more information about outages, check out www.cox.com/residential/support/outages.html. You can also sign up for text alerts to allow you to stay up to date with outages. Please email us at cox.help@cox.com for additional support.
I'm also in Ocala and have been without service since 8/4. Not a word from Cox as to why. Any little storm and we lose service, but it is usually fixed fairly quickly. This is unbelievable. I've signed up for text alerts repeatedly and not a peep.
Hi Ciaralana0710, I am happy to check your area status. Please send us your complete home address through your Facebook or X (Twitter) account to CoxHelp. You may also use our Live Online Chat: https://www.cox.com/residential/contactus.html Thank you,
I contacted Cox again as per your suggestion and got the same worthless info that there is an outage in my area. No estimate as to how long before service is restored. On the positive side they did say they would notify me by mail when service is restored. So that was a complete waste of time
