Internet outage
My Internet has been down since 8/3. My neighbor next door and behind me all have internet access, but not to my house. Why am I the only one in my area affected? After 5 days of working on this, the...
Forum Discussion
I'm also in Ocala and have been without service since 8/4. Not a word from Cox as to why. Any little storm and we lose service, but it is usually fixed fairly quickly. This is unbelievable. I've signed up for text alerts repeatedly and not a peep.
Hi Ciaralana0710, I am happy to check your area status. Please send us your complete home address through your Facebook or X (Twitter) account to CoxHelp. You may also use our Live Online Chat: https://www.cox.com/residential/contactus.html Thank you,
I contacted Cox again as per your suggestion and got the same worthless info that there is an outage in my area. No estimate as to how long before service is restored. On the positive side they did say they would notify me by mail when service is restored. So that was a complete waste of time
Ciaralana0710
I also live in an area that can be impacted by storms, so I know service issues can be frustrating, especially during or after a big storm. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum, so we ask you to share information privately. if you're still having trouble and have no updates when you send "UPDATE" in reply to the most recent information you were provided via text, please email cox.help@cox.com with your full name, complete street address and a link to your forum post. At times we may not know why there is a network alert in your area, so I apologize we may not always have details to share, but I'm happy to see what I can find out for you.
Hi Ciralana0710,
Finally internet is back up in my area just south of Ocala. I didn't receive any text alerts from them though I had signed up. Nor did I get any emails from them. So there's hope for you, too - just keep checking for that solid light on your modem. I've got my fingers crossed for you.
Hi lmo2024, Glad to hear service is restored. Please email us at cox.help@cox.com to assist with notifications.
