Internet Outages Every Day for the last month, and no way to chat with reps?

I have had this exact same problem for months. Internet connection drops at random multiple times a day. I have had technicians come out on four occasions and it was only the most recent visit where they did anything different, which was running a new line, and that still did not solve the issue. I too had to resort to Twitter to get a response, but as you have stated, we pay too much to not get the service that we’re paying for.