Internet service shows "Service Interrupted"
All the old threads have been locked, needed to start this one. It has shown Interrupted for well over a month. Can I get this corrected to show "Service Connected" in green on my account overview pa...
Forum Discussion
Hi KMDonlon, I believe you are seeing the "service interrupted" message because several of your modem metrics are currently outside of our preferred range. If you aren't experiencing any problems with your internet speed and connectivity at this time, you can disregard the "service interrupted" message. If you are experiencing internet speed or connectivity issues, I'd recommend starting with the basic troubleshooting steps, like re-seating all coax connections, bypassing or replacing splitters, etc. If the issues continue, I suggest a service call. -Becky, Cox Support Forums Moderator
I too been having the same issue. Online it says "service interrupted" While some of my devices connect to the WIFI, I have a few that do not connect "authorization error". Do you know what my issue could be? I have reset my modem numerous times, but the issue is not fixed.
- Hi Envsci. If you have a few devices that are getting authorization error, you will need to forget the network on those devices and then connect again so it will ask for your network password and then type it in again. Thanks, Lisa - Cox Support Forums Moderator
I have tried that numerous times. Also restarted my phone after. Still not working. Are there any other options?
- Hi Envsci,
What results are you seeing completing a factory reset by holding the reset button on the WiFi Modem for 10 seconds, and connecting to the default network?
Dustin
Cox Support Forums Moderator
