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smtips's avatar
smtips
New Contributor II
7 years ago

Hokey "Service Interrupted" message on my account page

According to your site:

A red Service Interrupted message means Cox recognizes an interruption with your device or its connection to our network.

I still believe this is some kind of scam by Cox in an attempt to get people to buy modems from you. There has been NO service interruption that I have been aware of for months, yet this message shows on my account nearly every time I log in to it.

So what's the story? How about you email me some logs and prove to me there's ANY problem at all with my equipment or my connection, because I know *** well there isn't.

Otherwise, get this garbage message off my account.