Internet service shows "Service Interrupted"
All the old threads have been locked, needed to start this one. It has shown Interrupted for well over a month. Can I get this corrected to show "Service Connected" in green on my account overview pa...
Forum Discussion
I am on fiber and a RFoG on the house, should not be any glitches as far as I'm concerned. The connection status needs to be correct or remove it from the account page and Cox Connect app if it doesn't work. So many people report this issue yet it still remains.
i bet it is a glitch then
A glitch for 5 plus weeks!!! Never showed connected again since my last service visit an maintenance ticket being closed over a month ago.. .
Patiently waiting for a "fix" on this....my "modem metrics" are in your "preferred range" yet still showing Interrupted?!?!
- Hi KMDonlon, your modem's DS: SC-QAM metrics are still outside of our preferred range, and probably triggering the "service interrupted" message. -Becky, Cox Support Forums Moderator
