Forum Discussion

Perry2310's avatar
Perry2310
New Contributor
6 months ago

Internet Service

I am paying a lot of money to Cox for very poor service. I have the highest speeds, latest router but constantly “disconnected". Cox has been to my home about 10 times this year alone, attempting to resolve my issue. My lose service almost every morning and every couple of days in the evening. I may have 4-5 devices utilizing the service (sometimes less), so it is not over utilization. If I had another option in my area, I would definitely use it. 

internet
  • Darkatt's avatar
    Darkatt
    Honored Contributor
    6 months ago

    What modem are you using? What are the indications on the modem when you lose service? Do you have any computers connected via ethernet? 

  • JuanC's avatar
    JuanC
    Moderator
    6 months ago

    Hello. I'm very sorry to hear this. Please reach us at cox.help@cox.com for assistance in your matter. We'd like to help with your issue.

    Thank you,

    Cox Forum Moderator

    Juan