Forum Discussion

Pam613's avatar
Pam613
Contributor II
6 years ago

Internet service

Cox internet service is pathetic lately with timeouts & no connection. Happens fairly often & with price increases it is not acceptable service for what you pay. If this isn’t fixed I’m done with cox...
  • KevinM2's avatar
    KevinM2
    6 years ago
    Hi Dtauth, we find these ongoing issues to be quite concerning, and we sincerely apologize for the ongoing, poor experience. We'd like to investigate your inquiries in greater detail. Can you please send include a link to this forum thread and email us at cox.help@cox.com? -Kevin
LisaH's avatar
LisaH
Moderator
6 years ago
Hi Pam613. I am sorry to hear that your internet service isn't working as expected and I know it is very frustrating. To get help, please email cox.help@cox.com and include this link along with your complete address and name on the account and we will be glad to help you get this fixed. Thanks, Lisa - Cox Support Forums Moderator
  • Pam613's avatar
    Pam613
    Contributor II
    6 years ago

    This has been going on for quite a few months now & I went back & forth with Cox for over a month with phone service problem. Cox should send someone out to check the outside lines because my signal from my router is strong & last time I gave cox info to get into my account my email was hacked so I'm not doing that again.