Forum Discussion

Dissatisfied_C1's avatar
Dissatisfied_C1
New Contributor
6 years ago

Internet speed is not what I'm paying for. Use to only happen during peak hours. Its been consistent since Sat. 9/14.

We've been with cox for more than 20 years. Would really like to stick with Cox but seeing peers dealing with the same issues switching to a slower package on CenturyLink to get a better conne...
CarolLM's avatar
CarolLM
Former Moderator
Hi there, we understand how frustrating it can be when your service isn't working as it should. We want to get to the bottom of your service issues and we definitely don't want to lose you as a customer. Please send us a Facebook private message, Twitter direct message, or email to cox.help@cox.com and include a link to this post. We'd like to take a look at your account and your equipment to work this matter to a resolution. -Thanks, Carol
Dissatisfied_C1's avatar
Dissatisfied_C1
New Contributor
6 years ago

When I speed test, if my put my ear to my router, I can here like a static noise coming from my modem/router. Only during the speedtest. What might this mean?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we are not certain why the equipment is producing a static noise when performing a speed test. I reviewed your modem, and I am detecting some potential signal issues. Please check to ensure that all cables are tightly secured and free of damage. This includes any splitters or amplifiers you may have as well. For further assistance, we encourage you to reach out to us. -Kevin M. Cox Support Forum Moderator
    • Dissatisfied_C1's avatar
      Dissatisfied_C1
      New Contributor
      6 years ago

      8:19am 9/21/19.

      I got a brand new router and the tech came out and amplified the signal saying because it was weak. 

      Internet proceeds to be horrrid due to packet loss. I strongly believe its packet loss because its intermittent. Thats why techs always boos thet signal get one good test then leave. Another cox user 4 houses down from mine gets identical issues to mine. Dowlnoad speeds stay high yet upload speeds in the KBPS. Upload speed is essential for streams. I'm spending more money troubleshooting the issue then it would cost to switch ISP's

      Please help me stick with Cox. Cause at this point I don't know what else to do

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hello, I am detecting packet loss on your modem, and I believe the best course of action is to send out a service technician. Please email us at cox.help@cox.com, so we can have this set up for you. We truly cherish your continued devotion to our products and services. -Kevin M. Cox Support Forum Moderator