Forum Discussion

ShawnMcBee's avatar
ShawnMcBee
New Contributor
4 years ago

Internet Speeds

Hello, I pay for cox 1gb internet speeds and use the panoramic router. Majority of the time I can only see max speeds of around 500-700 mbbs. Why advertise 1gb if you cannot deliver? Its frustrating ...
bad service
connection issues
cox internet
Gigablast
internet
poor speed
speed
  • Allan's avatar
    Allan
    4 years ago
    @ShawnMcBee. Your modem is reporting time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan
Allan's avatar
Allan
Moderator
4 years ago
@ShawnMcBee. Your modem is reporting time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan
  • ShawnMcBee's avatar
    ShawnMcBee
    New Contributor
    4 years ago

    I have 1 splitter, i believe its a 3 way splitter. i only have 1 wire running from that splitter and didn't know that would cause signal loss.

    • MaryF's avatar
      MaryF
      Former Moderator
      4 years ago
      Hi ShawnMcBee,

      Would you be able to bypass your splitter and test your connection? If your issue continues, please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue or a link to your forum post.

      Mary
      Cox Support Forums Moderator