Internet usage "spike" before end of cycle
I haven't ever exceeded 89gb/day over the last 2 months (as far back as you can see online). I typically use around 50gb or less per day, and have not exceeded my monthly limit in 10 months of using ...
Forum Discussion
This cycle (1401GB) - I was at 1156/1280 limit before the last day
- Streaming 37%
- Web 24%
- Other 20%
- Gaming 15%
- Audio 2%
- App Downloads 2%
Last cycle (864GB)
- Web 34%
- Streaming 26%
- Other 25%
- Gaming 9%
- App Downloads 3%
- Social Media 3%
Hello.
Thank you for that information. Upon looking at both last and this cycle, I can see where each category has increased up few % or more. You have already changed your password to make sure no unauthorized devices are on the signal. As far as checking to see what is taking that much data, I recommend doing a monitoring test on your devices and services. An example is pausing your internet services when you are going to sleep. When doing this test, we know that from 10 pm to 7 am as an example, no services are being used. Depending on the router, you should have an app that comes with the router, and it should allow you to pause the services. If you have a pano modem, the Wi-Fi app will allow you to pause services.
Cox social Media Specialist
Other than streaming for a couple hours and working from home (my pc hasn't exceeded 200GB this month), what else would cause such a huge spike in usage in a single day? Are the panoramic WiFi routers ever incorrect?
Hello.
To my knowledge, I haven't seen it be the actual device itself. With all my years dealing with the data usage, I have my customers try this test and determine which device could be the issue. I have seen it to where there was a security ring door bell type of device that was pulling so much data, and they only found that out because it was the only device hooked up at night when all others were paused. Do you know if maybe a cellphone/ tablet is streaming at night ?
Cox Social Media Specialist
