Internet was slow with cox modem, why?
Has anyone else had problems with their cox modem? Had mine for a year then suddenly started cutting internet in and out. They did a "health check" and said it was unhealthy and sent me a "brand new ...
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Too bad you didn't post on here with the first modem.
I wouldn't think a modem would go bad after a year. It's hard to tell what corrected your problem because swapping modems rebuilds your network connection to Cox.
Was the second modem the same make/model as the first?
I guess to answer your question: it was bad advice from Cox to replace your first modem. "Unhealthy" is not a thing for a modem unless it's overheating or shorted.
It was the same make and model. I am not sure what was wrong. It was what I was told and they wanted to send a tech out and I didn't believe I needed it. I bought a third party and it was fine. Couldn't get any real help with customer service or tech support
No real help seems to be a recent trend.
What's the make/model of the second modem?
Can you return it to Cox due to erroneous advice?
What modem do you have now? Just curious (nosy).
it was the Paranoramic Tg1682. I am going to return it tomorrow. I bought the netgear cm500
The ARRIS Surfboard TG1682 (first & second modem) is not just a modem...but a modem, router and telephone modem. This adds a wrinkle to your original problem because the "cutting in and out" could have been the router.
Did you use the WiFi of the first & second modem?
The Netgear CM500 is only a modem. Do you have a separate router? Do you subscribe to telephone service?
