SamLinAZ,
You shouldn't have been directed to the forum and I apologize that you have been sent in circles. Our forums are designed for customers to assist each other with technical questions. As pricing and other billing situations can vary from one area to the next and from one account to the next, forums probably isn't the best place to get the answer you are searching for. Please email cox.help@cox.com with your account information and I will see what I can find out for you. Including a reference to your forum posts would be appreciated.