Hi HaroldB, first I'd like to thank you for your loyalty to Cox Communications. If you're experiencing Internet service issues we definitely want to address and resolve them. And I'd like to review your account regarding your pricing. Please reach out to us via Facebook private message, Twitter direct message or email us at cox.help@cox.com. Include a link to this thread, your complete address and account name. We definitely don't want to lose you to our competitor and need to address all of your concerns. We await your response. Thanks,