Forum Discussion

Morgan1982's avatar
Morgan1982
Contributor II
5 years ago

Its back!! Hopefully Becky is still here in the forums. Im getting constant packet loss at hop 2.

Any moderators that could look in to this would be great. The loss % will be anywhere from 2% to 35% and it is constant. I spoke with an agent on the app messaging but he said he had no idea what to ...
connection issues
Lag spikes
packet loss
JonathanJ's avatar
JonathanJ
Former Moderator
@Morgan1982


Currently, there's an outage in the area technicians are still engaged towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. If you're still having an issue after it's been resolved please email your full-service address and full name to cox.help@cox.com.


Jonathan J
Cox Moderator
Morgan1982's avatar
Morgan1982
Contributor II
5 years ago

Problem still persist. Ill send a pic soon. 

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Hello Morgan1982,

    There is currently an outage investigation open in your area, though at this time there is not an estimation as to when this will be cleared. You may check the Cox App periodically to see if there has been any update to the ETA.

    Dustin
    Cox Forum Support Moderator
    • Morgan1982's avatar
      Morgan1982
      Contributor II
      5 years ago

      This is the 6th outage in 2 weeks. Every time i check the cox app it says an outage. 

    • Morgan1982's avatar
      Morgan1982
      Contributor II
      5 years ago

      Dustin can you tell me if hop 2 is apart of my setup? I have the combo router and modem from you guys and not sure if that hop 2 is my network. 

    • Morgan1982's avatar
      Morgan1982
      Contributor II
      5 years ago

      Message from Cox 

      Cox: Your outage has been resolved. You may need to unplug your devices, then plug them back in. For ongoing issues, txt AGENT to chat with a live rep.