I would normally suggest you contact Cox, since this is a technical forum, but I have seen what a headache that is. See thread here. If Cox won't give the discount, maybe shop around to see what ISP will. I just got my ACP with FIOS and it was easy.
There is no discount, what happens ism, when you get properly signed up, the government cuts Cox a check/payment, and Cox applies it to your balance. No discount involved.
The FCC called it a "discount"...as well as a "benefit"...ten times on their website.
This sentence used "discount" twice.
"The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household."
