Forum Discussion

DNathing's avatar
DNathing
New Contributor
11 months ago

Large number of Uncorrectables causing internet to be basically unusable.

This is what I have been experiencing for the past few weeks and don't know what's wrong or what could be wrong. I do not have splitters/amplifiers installed and I have replaced the cable that go...
packet loss
  • WiderMouthOpen's avatar
    WiderMouthOpen
    11 months ago

    If you have a direct connection then you need a technician. Signal levels are pretty bad. Your SNR should be above 36. When was the last time you had a technician out?

  • Shaun_A's avatar
    Shaun_A
    11 months ago

    WiderMouthOpen, unfortunately we cannot see the signal that is on the outside of the home.  We can see the signal as it hits the modem during a query. A field technician would definitely be needed to check any further.

DNathing's avatar
DNathing
New Contributor
11 months ago

I'd also like to know if I were to get a technician out to fix this what are the chances I will have to pay a fee?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    11 months ago

    My question was directed at the moderator. As for charges, there's only one if the problem is inside the house which is unlikely considering you have a direct connection. If you're worried, you can get Cox complete care which covers it.

    • Shaun_A's avatar
      Shaun_A
      Moderator
      11 months ago

      WiderMouthOpen, unfortunately we cannot see the signal that is on the outside of the home.  We can see the signal as it hits the modem during a query. A field technician would definitely be needed to check any further.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        11 months ago
        Shaun_A wrote:

        unfortunately we cannot see the signal that is on the outside

        That is too bad. When I worked there, we could. Not outside but other people's modems on the street, which give you a idea of the signal in general. I know you have changed software but I thought that software would have similar features.