Las Vegas Maintenance ticket unresolved for 3 weeks!!!
3.5 Weeks later - My Issue has gotten 10x worse. Outages are EVERY 30 minutes for 20 minutes long. During the outage, sometimes the modem loses signal and lights go out. Other times the upload speed just sits at 1-2 mbps when it's usually 30 mbps upload. When I call into Cox, now it says 24-7 that my area is experiencing an outage. So I can't even schedule another tech visit because your techs can't schedule during an outage. My neighborhood is basically designated as BROKEN. You all need to ESCALATE THIS and get it FIXED !!!!!!!!!
Out of the 7 techs sent to my property (in the past month), only 1 was a field tech specialist even though they were all requested to be supervisors. The field tech specialist created my Maintenance ticket. Maintenance found the problem (shows red on the node graphs every hour) but the ticket is still pending and the problem is persisting with no update for the past week. If they have found the problem, and isolated it to Helix Apartments at 1700 Alta then FIX IT. Turn off their internet until it's fixed. There's no reason my internet (I don't live in that complex, although we apparently share a node) should be down for 1 month straight because of bad connections in an old apartment complex.
DO SOMETHING TO FIX THIS PLEASE. ESR # 000002916417
