Las Vegas Outages every day
Lately every day, literally EVERY day I’ve been getting a text from Cox: UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is a...
Forum Discussion
My area has been dealing with the similar issues every time I contact Cox they keep saying there’s no outage, but if there’s no outage, how come my entire neighborhood can’t use thier Internet either. They keep saying that they can send someone out with the possibility of a $75 charge and I really do not want to deal with that because it seems like a Cox issue. Every day around the same time for four hours, my Wi-Fi just completely goes out and so does my neighbor. This is getting very frustrating.
Hi Khomee, I understand how frustrating it can be whenever there is a service issue that interrupts your services. We advise our customers that there may be a service fee if there is an internal wiring issue in the home or with their personally owned equipment, If the issue is with Cox-owned equipment or with lines and equipment outside the home there is no charge, I encourage you to set a service appointment with us and have a tech come out and troubleshoot. Here is a link for information about Cox Complete Care: https://www.cox.com/residential/completecare.html If you have issues with wiring in the home this can help, Feel free to reach out to us on Facebook, or X (formerly Twitter) CoxHelp or through our Live Chat: https://www.cox.com/residential/contactus.html Thank you,
