Loss of internet… every day
I have called your useless customer support line with no results. A tech has been to the home and the line replaced. But you STILL do not listen, or appear to care when we tell you the whole neighb...
Forum Discussion
desertengineer1 Sorry to hear that this has been your experience. Please know that in order to find any area issues that haven't been identified yet we do need to start with going to your home. When they get there to replace the line our Field Service Team will check the area for any possible issues. If any are found, that team will create a ticket that will be worked until there is a resolution. If you'd like any further assistance please send us an email at cox.help@cox.com and include your full name, address and a link to this forums post. Thanks!
You have been to my home twice. What part of “THE ENTIRE NEIGHBORHOOD” do you not understand? It is not my home, nor the link to my home. It is the ITN that feeds our neighborhood!!!!!
Did you read my post? A tech has been here twice and did not understand my simple statement “It’s not my home, it’s the entire neighborhood.” He just stared blankly. You are about to lose at least 100 customers. That’s $20,000 per month alone.
