Marking as Not Spam giving error messages
Non-spam messages frequently appear in myemail spam folder. When I click the thumbs up icon to move them to my inbox, I often get server error messages, and the non-spam messages remain in the spam ...
Forum Discussion
@Cxb
The spam filter settings are not specific to individual users. The marking of spam or not spam effectively counts as a vote and if enough votes are received the spam filters will consider treating the specified items as requested. Do you happen to have the error message received when you are experiencing problems with this?
-Chris
The spam filter settings are not specific to individual users. The marking of spam or not spam effectively counts as a vote and if enough votes are received the spam filters will consider treating the specified items as requested. Do you happen to have the error message received when you are experiencing problems with this?
-Chris
One message is:
Error
Message could not be sent to the following recipients: [thisisnotspam@cox.net] (451 - 451 4.2.0 ... temporary failure
)
)
Another says it can't complete the operation due to an internal server error.
Either way the non-spam message doesn't get moved to the inbox.
- @Cxb
I've gone ahead and set up a ticket for the issue that you're having. It may take a week or two before we get a response. I do apologize for the inconvenience.
StephanieS
