Modem Activation
Last week I bought myself a new Motorola MB8611 DOCSIS 3.1 modem, and plugged everything in to go through the activation process. This is the third time I've replaced my modem so I'm familiar with it...
Forum Discussion
Just to clarify, you are getting a 172.x.x.x WAN IP and are using the self registration system right? When you type your username/password, that is when you get the error? Sounds like the self registration system is down. Try calling/emailing and have them manually register your modem.
Yep, self registration. I can get to my modem on 192.168.100.1 and it looks fine. And I can get to the cox registration landing site, sometimes even to the login... it just falls apart after that. So it does seem like the service is having issues.
You need to call the self registration never works right
Agreed. Always call it in when getting a new modem or modem/router.
- Hi, Elenian. We can reprovision your modem for you. Please email us at Cox.Help@cox.com with your name and a copy of this forum message. We're glad to help. -ChrisJ - Forums Moderator
