modem is doing something strange...
ok so i have an Arris SB8200 just got it a few months ago. Usually my download and upload lights are blue. as of yesterday they started showing green. and now my internet drops for a minute or so and...
Forum Discussion
Hi @RichBrad
I know how important it is for you to have a stable internet connection. When it is green that means the channel is connected in DOCSIS 3.0 mode. When it is blue that means the channel is connected in DOCSIS 3.1 mode. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
I know how important it is for you to have a stable internet connection. When it is green that means the channel is connected in DOCSIS 3.0 mode. When it is blue that means the channel is connected in DOCSIS 3.1 mode. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
no there aren't any splitters. but i moved the modem to where i can keep an eye on it. everytime the internet goes out the green lights flash a couple times before i loose connection
- @RichBrad
Thanks for letting me know, Because it keeps dropping out, I would recommend you set up a technician visit. Please email us at cox.help@cox.com with your full name and address and reference this post.
Ben S.
Social Media Support Specialist
