Forum Discussion

Gotcha29's avatar
Gotcha29
New Contributor III
5 years ago

Modem keeps restarting around every 24 hours ?

The event log on my modem shows it restarts every 24 hours and I get the same 3 errors TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxx;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; RCS Partial Service;C...
  • Gotcha29's avatar
    Gotcha29
    5 years ago

    Technician came out line signals on his end showed negative numbers there was an old filter in the box he removed went from 20 download channels to 32 looks like everything is fixed now.

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Gotcha29

We like to take a closer look at your signal levels. When you have a moment please email the full-service address and full name to cox.help@cox.com.



Jonathan J
Cox Moderator
  • Gotcha29's avatar
    Gotcha29
    New Contributor III
    5 years ago

    Info sent

    • rizzle's avatar
      rizzle
      New Contributor
      5 years ago

      I have same issue in Pensacola, FL. I have a Cox panoramic Wifi router and it consistently drops and my streams pause for 15-30 seconds then continue or sometimes they drop completely and I have to physically reboot my modem. Would love to see the answer you get. Appears A LOT of users are experiencing this all over the country.

      • Gotcha29's avatar
        Gotcha29
        New Contributor III
        5 years ago

        Technician came out line signals on his end showed negative numbers there was an old filter in the box he removed went from 20 download channels to 32 looks like everything is fixed now.