Modem techies: Need advice Please

I’m not implying a loose connection is the problem because you could have 2 problems.  Since the Bucket Guy, the consistent degradation of your Internet signal is 1 problem.  The pixilation during wind could be another problem.  Or whatever the Bucket Guy did only gets exacerbated…and noticeable…during wind.  This all began with the Bucket Guy.

The problem could be at the pole, where the pole connects to your house, at the outside box, in your attic, at a neighbor's house or further down the road where Bucket Guy did more maintenance.

Before Blaming the bucket guy you have to consider some things and im not saying he didnt mess up but until your side is pristine condition there is no way to ever convince them its their side of the box with the issues because they do have to check there work and log it.  BUT Man its more just increase in traffic with all the people no longer going to work but working at home from their computers you can time it and see what parts of the day are worse than others it's just like the freeway They say we don't share our bandwidth like DSL but at some point of course we do its unavoidable But there are things you can try replacing all connections like couplers where two wires screw together they go out all the time very easily and cause most problems with tv internet anything traveling along that wire basically and the fewer you have the better of course as well, and you can totally rewire your modem line being sure it is split correctly off the main line with good quality RG6 cable with proper ends as well I hate the compression ones usually used  by Cox techs as they Loesing and will cause a worse connection then they first gave I like real Crimp style ends with no *** out middle no small or to long Tang or wire and make sure the grounding wire is stripped and done correctly Now that's a little over board maybe but that is what you can do on your side so there is no doubt that it is not your side of the box with problems but theirs which is all the care or will want to fix So if you have a friend or someone like me knowledgeable with RG cabling It's not hard or expensive to get them to do it offer them something and in 2 4 hours you'll have the best possible connection to cox you can do yourself. Now sadly as giga blast customers we are not guaranteed that speed plus you also have to take into effect the server or service you are connecting to as they might not have as great of a connection as you think.  But we passed the Load tests now when they stop squeezing every half Shekel out of DOSIC 3.1 and get DOSIC 4.0 available that is when a giga blast will be a giga blast customer with at least a 1gig upload which is the biggest and most important increase needed and 2 to 6gig down load which is probably unneeded truly but That copper line has a lot more to offer than most could imagine cause this is just with a few upgrades to their lines and nothing huge so they can still take it beyond this next level and here in phoenix fiber probably isn't ever coming to your house especially if you knew Who really owned all of it (Hint its a water and power distributor who owns most of Phx infrastructure as my dad who work for them 55 years enlightened to me one day when i brought it up back in google fiber days Its SRP and cox pays them well to keep them on lock) But copper has at least a decade maybe more and is already there and everywhere and is better than fiber to the house in my opinion It has its place and need and its used there properly I watch A whole prison get wired for fiber witched it had already Blown millions of tax payers money runing it thruout their prison to sit unused and now outdated being fiber is much purer and more flexible and durable now.  But paid to run a 48 line trunk i believe into there comm room for 2 of those 48 wires to run the whole prisons everything It was hilarious to me especially all the problems it caused at first just switching to that kind of in out system and the usual bottlenecks it creates instead of the magical flow most all think it is easily switch over to. But i digress back to our COX and what we should be asking for and demanding updates about and possible release dates or beta trials as I am almost positively sure they have already done the simple upgrades to DOSIC 4.0 needed by them on their few components required, but maybe Like with everything else 5g cell and all those other wonders promised 4 years ago when it was feasible COX like all others are still tearing out all of their Huawii equipment from the network as I can only imagine how it must of been so immense and costly to replace especially if they had to go with cisco.  And i am all for any product not made in Communist China or any communist country ide love USA but that is a dream just like the excuse from mister half shekel that Huawii and the other banned companies which if looked into has more to do with US citizens not being able to buy or invest in their companies not the stuff fed to us more lies and things that made is easier for them to do things quickly and quietly by saying things like they have Spying stuff in its setup or systems in them with no proof or evidence just accusations lies and money from other competitors and other countries illegally arresting others for a good show to make it real because there is no way it had nothing to do with their uncanny ability to release the same techs either as fast or faster for far cheaper with no real lose in quality really if you knew what you were doing.  Either way when DOSIC 4.0 comes at least here in Phoenix its going to be what most have been really wanting and some actually needing 1 gig upload now gaming becomes something and even this emerging meta verse has potential of real growth all from the beautiful nice pure solid wire of copper.  And DOSIC 4.0 is just the first and easiest and fastest upgrade they can still get even more out of that one wire than you can imagine and only need the one not 2 like fiber and all it will take it some upgrades to the network with new tech now the next update will be alot more and still not as destructive as google fiber or any of those destructive projects tried all over I mean like i said all the main fiber is already laid I saw it years ago but COX has it on lock and i think for good reason I really feel with the next update we will have the better internet system in the nation Of course competion would be nice and there is some finally but not enough i know. 

Well, the difference between Corrected and Uncorrected tells the story.  It's now 0.

SNR (Signal to Noise Ratio)
This is how clear the downstream signal at your modem.
For 256 QAM
Minimum:  30 dB
Recommended:  33+ dB
Before/After
• Before, you had averaged almost Minimum at 36 dB
• After, you had averaged better than Recommended at 44 dB
• You gained an average of + 7.34 dB

Downstream Power
This is the amount of signal from Cox to your modem.
Recommended:  - 7 to + 7 dBmV
Acceptable but out of spec:  +/- 8 to +/-10 dBmV
Maximum but out of spec:  +/- 11 to +/- 15 dBmV
Before/After
• Before, your Power appeared to be within spec
• After, your Power still appears to be within spec but gain an average of 3.60 dBmV

If anything, your signal got clearer.

Ingress is just a perceptive.  If you're testing on the Cox network (outside your house), ingress would be noise coming from your house onto the Cox network.  As a Cox tech, I'm sure the tech would call it ingress.

If you were testing inside your house, ingress would be noise coming from the Cox network onto your house.  The tech said your house is creating noise.  Just to be clear, the previous tech(s) did not detect or report ingress?

Was this ingress before or after your husband bypassed the splitters?  Meaning, what was connected inside your house...just the modem and speed-testing laptop or everything?  I think the tech tested before your husband tested.

This appears you have faulty splitters.  Others are much smarter at this than I, so let's see what they conclude.

I had the exact same issue a few months ago (89134) right after they did work to "improve area bandwidth."  Suddenly everything (browsing, watching Netflix and Hulu) was way slower and at the same time I began getting "data overage" for the first time EVER - I have been here 3 years.  It took an FCC complaint to get them to respond and I ended up with their modum and a 2 year contract for a higher speed plan that is not noticeably faster than before, still slower than before their area work to increase bandwidth.  In addition, I continue to hit "approaching data max" and going over  - despite nothing whatsoever changing in what I've always done.  This is really maddening and I know it's not something I'm doing, it's something they've done to drive up profit.  Sorry, I have no solution but you are not alone.