Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
4 hours ago

Moderators, what is your policy?

I am seeing a lot more "Please email us" replies and then locking the thread, even for basic troubleshooting questions. Why is this done? Is this some policy where Cox wants as little info on this forum as possible? Also, why does it seem that some moderators just copy/paste answers? Are they bots? Outsourced? Just bad at their jobs? Please explain. If you lock this thread, I will just post another one.

  • DustinP's avatar
    DustinP
    Moderator
    22 minutes ago

    Hello WiderMouthOpen, I appreciate your questions. Our team isn’t outsourced, and we aren’t bots. I’m sorry if we come across that way. Our policy has always been to provide the best possible support for our customers. We’re working through some challenges that may have made it seem like our approach to Forums has changed. Thanks for sticking with us during this time. Your knowledge and experience are definitely appreciated!